The Future Retail Leaders Lecture has formed a vital part of the calendar for talent retention and benefit within retail businesses for a number of years. A great opportunity for HR Directors and their top performers to gain important insight into careers within the industry.
Omni-Channel Retailing and Customer Insight have been two of the BRC’s most popular events in the past few years. This reflects the changing nature of the customer and workforce that serves them.
As such the BRC bring you a new event combining Omni-Channel and Customer Insight into CX an event looking to the future of the industry. We will explore the structural changes which retailers will have to embrace to meet the expectations of a customer with exponentially changing level of choice.
The changing nature of the consumer and channels to shop are forcing retailers to rethink their fundamental structures. Coupled with new regulatory pressures and an evolving political landscape the latest information is essential to operate ahead of the curve. In place of the Retail Symposium there will be a new conference in May, BRC Retail 2020, which will directly address these issues. This event will link to the BRC Retail 2020 Report, released in 3 parts throughout 2016. This new flagship event will provide a forum for sharing and learning across the changing face of retail; exploring the evolving workforce, the impact of NLW and Apprentiship Levy, productivity and future leadership.