The Future Retail Leaders Lecture has formed a vital part of the calendar for talent retention and benefit within retail businesses for a number of years. A great opportunity for HR Directors and their top performers to gain important insight into careers within the industry.
Omni-Channel Retailing and Customer Insight have been two of the BRC’s most popular events in the past few years. This reflects the changing nature of the customer and workforce that serves them.
As such the BRC bring you a new event combining Omni-Channel and Customer Insight into CX an event looking to the future of the industry. We will explore the structural changes which retailers will have to embrace to meet the expectations of a customer with exponentially changing level of choice.